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NEO bouncing problems

Page history last edited by Ronald Mobkas 6 years, 9 months ago

I have a Yahoo ID that has been neo-ized and another that is currently classic view. I have been doing quite a bit of testing and discovered several problems that I have not seen reported anywhere. It appears that neo-ized accounts have multiple problems dealing with bouncing status. Neo has 2 ways to notify you of bouncing status.

1) Near the top of the info screen: "Your email address is bouncing! Click here to Unbounce or see More Info." If click on Unbounce, get "Sorry, email unbouncing is failed, please try again later." If click More Info, get "Sorry, there is an error while fetching the bounce history".

2) Another path is Manage My Groups > Email Preferences. This shows status as Bouncing and a link to Unbounce. If click on Unbounce, get "Sorry, email unbouncing is failed, please try again later." If click on Show Bounce History, get "You are not a super user."

Have tried all of these links over multiple days with same results. For a classic account, Unbounce and show bounce history seem to work fine.

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